Creating and fulfilling an organization's "Big Picture" is an awesome and demanding responsibility. If you're in charge of establishing and implementing your company's mission, vision, values, and core principlesyour very culture and raison d'êtreyou need to know how to define, set up, coordinate, and control your organization's strategies and processes. In this arena, Ignite takes a hands-on approach to breaking down organizational strategy into manageable elements so you can fulfill the vision you create.
Through one-on-one coaching and 360º feedback programs, we help leaders and prospective executives capitalize on their strengths and behavioral style to increase their effectiveness within their organizations. Since every person is unique, we use a variety of tools to customize our coaching and develop an individualized Professional Development Plan, tailored to meet your specific goals and aspirations. Executive coaching may last a few weeks or span several months, depending on your needs.
Supervisors and managers are doubly challenged with the responsibility of managing their own careers and goals as well as guiding the performance and growth of those they oversee. To help, Ignite offers customized, hands-on seminars on a variety of topics, such as coaching skills, conflict management, problem solving, team motivation, effective training techniques, goal setting, stress management, interviewing, networking, project management, time management, how to run a meeting, presentation skills, and more.
Communications is the basis of all business. And it's the foundation on which all managers will build their careers. In these sessions, we will explore your personal communication skills, improve rapport, and master your language. Touching on a variety of topics, you'll learn to communicate without assumptions, listen better, manage requests and promises, and be more assertive. As a result, you'll improve your relationships with co-workers, employees, customers, vendors, team members, and executive staff.
Using both traditional and unconventional methods, we help organizations enhance their sense of teamwork to overcome any obstacle. In these sessions, your team will explore and identify their own style as well as the behavioral styles of those they work closely with. Through interactive and adventure-based programs, your staff will learn how to work together as a team. To be sure, these activities contain lessons we can all benefit from; butmost of allthey are fun, highly energized events that bring teams together.
Ignite has taught thousands of professionals to deliver personal service that is genuine, warm and unobtrusive. We tailor our programs to meet the specific challenges and demands you and your staff face every day. In these sessions, we'll explore various aspects of great customer service, including anticipating needs, exceeding expectation, empowering employees, creating a trans-organizational level of service, making customers feel understood and appreciated, and turning challenges into opportunities.
Through on-the-job coaching and classroom sessions, Ignite can energize hospitality staff to provide great guest-centric service. Our expertsall experienced in the industryand high-energy programs deliver a wide array of sessions that focus on the development of guest-driven technical and service strategies. In addition to Customer Service training, our hospitality programs are ideal for all aspects of your operation, including training for food and beverage, front office and housekeeping personnel.
Develop effective relationships with your clientsand turn a one-time sale into a career-long opportunity. You'll learn strategies that will improve your interactions with clients, maintain rapport and, ultimately, win the sale. We combine customized client scenarios with skill practice, so you'll complete your program with practical tools that you can employ immediately. Topics include sales presentations, cold-calling techniques, listening and negotiation skills, tactical selling, problem solving, and more.
Nothing is more important to your organization's success than the people you hire. Ignite offers several employment-related programs to help you better align your HR Department to your company's vision, mission, and valuesbefore and after the hire. For example, we can help you write better job descriptions, create behavior-based interview templates, conduct effective job fairs, implement productive new hire orientation, establish performance review systems, conduct helpful employee surveys and more.